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How can we help?
FAQ
Do you have a contact number I can call ?
Yes you can reach our customer services team on 07740 002124, please note that during busy periods you may have to leave a message and a member of our team will get in touch. You can also text us on the same number, whatsapp us or reach us on email orders@believeinbubu.com
I have placed an order and I haven’t received my package yet?
Please refer to our Shipping page for guidance on delivery timescales, our Free & Standard Delivery is 2-5 working days, and our Express Delivery is next working day for all orders placed Monday - Friday. If your package hasn’t arrived within the advised timescales for your location, please email us with your order number to orders@believeinbubu.com and one of our team will contact you within 24 hours.
Can I use your products if I have sensitive skin ?
On each product page listing we give some suggestions as to skin type and highlight those suitable for sensitive skin and also those which are dermatologically tested. If you have any individual ingredient sensitivity, please check the ingredients list alongside each product before purchase. If you have any questions relating to any of our products or ingredients, or would like any advice on which product to use, please connect with our live chat function or email us at info@believeinbubu.com
How often should I use a bubu mask ?
We recommend once a week only for #stripitoff, due to it being an exfoliant, there is no need to use this product more than once a week. As all of our other masks double as a make up primer, you can use these as often as you like, although once a week to twice a week for glowing skin is recommended.
What do I do if I have a reaction to one of your products ?
It is part of the sensory experience for some products to experience some mild tingling during use, if however you feel or see any other adverse reaction, remove the product immediately, wash off with a warm flannel and discontinue use.
Is it safe to use your products if I am pregnant ?
Pregnancy can cause unusual sensitivities outwith when you are not pregnant, if you experience any adverse reaction to any of our products, please wash off with a warm flannel and discontinue use. We would suggest trying again when not pregnant as it may be a sensitivity caused by pregnancy, but also discussing any reactions with a medical professional.
Can I reuse a bubu mask ?
No, our sheet mask products are one use only products and should not be used more than once.
Do you use any toxic ingredients ?
Clean beauty is a huge trend in skincare and beauty, but it can be slightly misleading to consumers as there is no legal definition of what it means. We fully support using clinically safe, tested and INCI registered ingredients. We do not formulate with parabens, SLS, or microbeads, and a multitude of other ingredients, which some claim as toxic. We have to stress the science and safety behind all INCI registered and approved ingredients. We choose not to formulate with some ingredients for different reasons, such as they don’t support a particular skin challenge or for environmental awareness and sustainability reasons. We use the definition ‘non-toxic’ instead of clean beauty.
Are you an environmentally friendly brand ?
Yes. Yes. Yes. We work with our partners to reduce our environmental footprint where possible. The industry as a whole is working hard to provide sustainable ingredients, products, clothing and recyclable/biodegradeable packaging options and where these options are available, these will always be our first choice.
Do you test on animals ?
No, bubu is a cruelty free brand. We are passionate about the safety and wellbeing of all animals, we do not support any form of animal testing. Look out for our bubu bunny on all of our product pages.
How can I become a badass bubu babe ?
We will advertise for any marketing campaigns via our newsletter and social channels, Twitter, Insta & Facebook, all @believeinbubu.
When are you adding new products ?
We regulalry add new brands and products, want to keep up to speed ? Make sure you are on our mailing list.
How can I apply to work with bubu ?
We will advertise any job vacancies on our social channels. We do not work with recruitment agencies. If you are a blogger or press representative, please see our contact us section to get in touch.
If you have a question which isn't listed above, please reach out to us via email info@believeinbubu.com, we will always respond within 24 hours, Monday-Saturday.
Can I return my product/s?
Our one use products, personal care and intimate products cannot be returned for any reason once opened.
For all clothing returns, please ensure all labels are attached and any packaging provided is kept and re packaged in the same condition you received. If you are seeking a replacement product, this will be dispatched on receipt of the product you are returning. If you have received a faulty item, we still require this to be returned so we can explore with our suppliers the cause to ensure this doesn't happen again.
If you purchase a beauty product and wish to return, provided the product is unused and unopened, you can return to us by recorded post at the following address within 30 days of your order confirmation. Please note, you will be responsible to pay the postage to return your item. For more information about returns please visit returns and policy page
Bubu
Averon House
3 Dal Nain Rocas
Alness
IV17 0PH
If in the unlikely event you receive a damaged product, please contact us immediately via orders@believeinbubu.com
I want to know more about Klarna
No problem! We've created a page with all the Klarna details for you. For information about Pay later in the 3 interest-free instalments and aboutPay later in 30 days .